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VivaLaDeals.com Store Policies

Please read below for a complete explanation of our store policies and terms of use. Please feel free to contact us with any questions regarding these policies.

The following forms a legal agreement between you and VivaLaDeals.com ("VivaLaDeals.com"). By using this site you are acknowledging that you have read, understood, and agree to be bound by these terms and all applicable laws and regulations. If you do not agree to these terms please do not use this site. The material provided on this site is protected by law, including, but not limited to, United States Copyright Law and international treaties. Any claim relating to the use of this site, its materials and any sales thereunder is governed by the laws of the State of California, without regard to conflict of laws rules and California will be the sole jurisdiction and venue for any litigation arising from the use of or orders made on the site.

Payment, Pricing & Promotions

Accepted Payment Methods: PayPal, Visa, Mastercard, American Express, Discover, Personal Check, or Money Orders/Cashiers Checks. Please note that some items may have more stringent payment methods. Please check item description for specific details.

Unconfirmed and unverified payments from PayPal will be refunded and transaction voided unless buyer provides confirmation of identity.

To mail your payment, please send payment made payable to VivaLaDeals.com to the following address: VivaLaDeals.com 747 Crocker Street, Los Angeles, CA 90021 United States. Checks will need to be cleared before items are shipped.

Promotion codes and coupons may not be combined within a purchase. Each promotion code or coupon must be used in separate transactions.

Shipping & Delivery

Shipments will be made to the United States and Canada using: UPS, USPS, LTL Trucking or Container Trucking depending on the product and order size. We ship items every business day. Shipment will occur as soon as possible, usually within 1 to 2 business days after payment is received and processed.

Privacy & Security

VivaLaDeals.com is committed to protecting your privacy. We pledge to keep all of your personal information confidential. It will never be shared without your written consent. We will not sell, trade, rent or disclose any information that identifies you to a third party.

Our privacy policy is easy to understand and is clearly displayed during the checkout process thus enabling the customer to review it prior to providing any personally identifiable information.

Information Practices and Security: VivaLaDeals.com has adopted information practices that treat customers’ personal information with care. We have posted and adhere to a privacy policy based on fair information principles, respect customers’ preferences regarding unsolicited email and take appropriate measures to provide adequate security.

Our privacy policy is open, transparent and meets generally accepted fair information principles including: (1) Providing notice as to what personal information we collect, use, and disclose; (2) What choices customers have with regard to our collection, use and, disclosure of that information; (3) What access customers have to the information; (3) What security measures we take to protect the information, and (4) What enforcement and redress mechanisms are in place to remedy any violations of the policy.

We respect our customer’s preferences regarding unsolicited e-mail. If we do accidentally send e-mail that is not solicited, we provide an easy means to allow our customers to remove their name from our e-mail database in order to prevent future unsolicited e-mails. We maintain this “Do Not Contact” policy in order to respect our customer’s wishes. This policy will be available both on our website and in any emails, other than those relating to a particular order.

Our Security Policy: We use Secure Socket Layers (SSL), the most advanced online ordering security technology. All personal data, including credit card numbers, are encrypted, making it safe for online transactions. We also take reasonable steps to require third parties involved in fulfilling a customer transaction also maintain appropriate levels of security.

Returns & Replacements

You may return new, unopened items sold and fulfilled by VivaLaDeals.com within 30 days of delivery for a full refund or exchange. Items should be returned in their original packaging. Return shipping costs will be the responsibility of the buyer.

To receive a refund or exchange of an item, the buyer must first contact VivaLaDeals.com to obtain a Return Authorization. Items must be shipped within 48 hours of receiving a Return Authorization.

For eligible non-defective items showing obvious signs of use, store credit or exchange may be issued if returned within 30 days of delivery (a 15% restocking fee will apply). In addition to the Return Policy outlined here, be sure to review Product Specific return policies outlined in the “Products Description” section of each product listed for sale. Some products may have more stringent return policies.

Please inspect products immediately upon receipt and notify us of any damage or shortage the same day of delivery. If for any reason you are not satisfied with a purchase beyond damage or shortage, you may return it for a refund or credit within 30 days as follows:

  1. Product must be in original condition.
  2. Product must be in original product packaging, uncut, unmodified and unused.
  3. Product must be returned within 14 days of delivery date through a "traceable means" (e.g. certified mail, UPS or FEDEX).
  4. All components and manuals must be returned.

A credit or refund will be issued for returned products, minus delivery charges. Items not in compliance with this return policy will be returned back to you at your expense.

Instructions for Packing & Sending Your Return:

You can pack and send your return to us in just a few simple steps.

  1. Contact us and obtain a Return Authorization. You may call us at 213-488-1200 or e-mail us at sales@VivaLaDeals.com.
  2. Pack the items along with the packing slip (receipt) and a copy of your Return Authorization securely in a box. If you do not have the packing slip, please contact us for further instructions.
  3. Affix the shipping label to the outside of the box using the following address:

    VivaLaDeals.com Return Center
    747 Crocker Street
    Los Angeles, CA 90021

  4. Ship the item within 48 hours of receiving the Return Authorization.

Items That are Not Returnable:

VivaLaDeals.com does not accept returns of the following items:

  1. Any product missing the serial number or UPC.
  2. Gift certificates.
  3. Orders returned after 30 days of delivery.

Exchanges:

If you received a faulty item and need to exchange it for the same item, please contact us to request a Return Authorization. All exchanges must be made within 30 days of the delivery date of the item. If you would like to exchange an eligible item for a different one, please return the original item (you will be refunded your original purchase price minus delivery charges once we receive the item) and place another order for the item you wish to purchase.

Store Credit:

For eligible non-defective items showing obvious signs of use, store credit or exchange may be issued if returned within 14 days of delivery (a 15% restocking fee will apply).

Fees & Sales Tax

A sales tax in an amount required by law will be charged for items shipped to California unless your account is tax exempt by providing us with valid resale number and proof of business identity.

Use Restrictions

The copyright in all material provided on this site is held by VivaLaDeals.com. Except as stated herein, none of the material may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise without the prior written permission of VivaLaDeals.com. Permission is granted to display, copy or distribute and download the materials on this site for personal, non-commercial use only, provided you do not modify the materials and that you retain all copyright and other proprietary notices contained in the materials. This permission terminates automatically if you breach any of these terms or conditions or upon the request of VivaLaDeals.com. Upon termination you must immediately destroy any downloaded and printed materials. Any unauthorized use of any material contained on this site may violate copyright laws, trademark laws, and various other regulations and statutes.

Trademarks

The trademarks, service marks and logos (the "Trademarks") used and displayed on this site are registered and unregistered Trademarks of VivaLaDeals.com and others. Nothing on this site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on this site without the written permission of the Trademark owner. VivaLaDeals.com enforces its intellectual property rights to the fullest extent of the law. VivaLaDeals.com prohibits use of the VivaLaDeals.com logo as a link to the VivaLaDeals.com site unless establishment of such a link is approved in advance by VivaLaDeals.com in writing.

Disclaimer Warranty

THIS WEBSITE AND THE INFORMATION PROVIDED HEREIN ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT POSSIBLE PURSUANT TO THE APPLICABLE LAW, VivaLaDeals.com DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR OTHER VIOLATION OF RIGHTS. VivaLaDeals.com DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE, VALIDITY, ACCURACY, OR RELIABILITY OF, OR THE RESULTS OF THE USE OF, OR OTHERWISE RESPECTING, THE MATERIALS OR PRODUCTS ON THIS SITE OR ANY SITES LINKED TO THIS SITE.

Limitation of Liability

UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL VivaLaDeals.com BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, HARM TO EQUIPMENT AND/OR PERSONAL INJURY OR DEATH, ARISING OUT OF THE USE, OR THE INABILITY TO USE, THE MATERIALS ON THIS SITE, EVEN IF VivaLaDeals.com OR A VivaLaDeals.com AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOUR USE OF MATERIALS FROM THIS SITE RESULT IN THE NEED FOR SERVICING, REPAIR OR CORRECTION OF ANY ITEM YOU ASSUME ANY COST THEREOF. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Typographical Errors

In the event a product is listed at an incorrect price due to a typographical error, entry error or error in pricing information received from our suppliers, VivaLaDeals.com shall have the right to refuse or cancel any orders placed for said product(s). Although your credit card normally is not charged prior to shipping an order, if your credit card has already been charged for the purchase and the order is canceled VivaLaDeals.com will immediately issue a credit to your credit card account in the amount of the incorrect price.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. VivaLaDeals.com reserves the right at any time after receipt of your order to accept or decline your order for any reason.

Online Policy for Children

VivaLaDeals.com is committed to the preservation of online privacy for all of its web site visitors, including children. Consistent with the Children's Online Privacy Protection Act, we will not knowingly collect any personally identifiable information from children under the age of 13. VivaLaDeals.com.com sells products intended for purchase by adults. If you make a purchase on VivaLaDeals.com, you are representing that you are an adult. If you are a child under the age of 13, you must ask your parent or guardian to assist you in using VivaLaDeals.com.com.

Term of Use Revisions

VivaLaDeals.com may at any time revise these Terms of Use by updating this posting. By using this site, you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current Terms of Use to which you are bound.

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